Return Policy

Return & Exchange Policy

UrbanMart PK
Effective Date: April 21, 2025

At UrbanMart PK, we strive to provide you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy to ensure your peace of mind.

🔄 Return & Exchange Eligibility

You may request a return or exchange under the following conditions:

  • The item is damaged, defective, or incorrect upon delivery

  • You notify us within 3 days of receiving the product

  • The item is unused, unwashed, and in its original packaging with all tags intact

  • You have a valid proof of purchase (order confirmation, invoice, or receipt)

❌ Items Not Eligible for Return/Exchange

We do not accept returns or exchanges for:

  • Items purchased on sale or during promotional offers (unless defective or wrong item)

  • Used, damaged, or altered items

  • Items with missing tags, accessories, or packaging

  • Personal care, hygiene, or undergarment items due to health & safety reasons

📦 How to Request a Return or Exchange

To initiate a return or exchange, please contact us via:

📧 Email: urbanmartpk.shop@gmail.com
📞 Phone/WhatsApp: 0329 1522080
Or message us through our social platforms:
📘 Facebook | 📸 Instagram | 🎵 TikTok

Please include:

  • Your full name

  • Order number

  • Reason for return or exchange

  • Photo of the item (if damaged or incorrect)

🚚 Return Shipping Costs

  • If the return is due to an error on our part (damaged or wrong item), we will cover the return shipping cost.

  • If the return is due to personal preference (change of mind, size issue), the customer will bear the return shipping charges.

💸 Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 7 working days through your original payment method or as store credit (as per your preference).

  • For Cash on Delivery orders, refunds may be processed via bank transfer or mobile wallet.

🔁 Exchange Process

  • Exchanges are subject to product availability.

  • If the requested item is unavailable, you may opt for a refund or choose a different item of equal value.

🔐 Need Help?

We’re here to assist you every step of the way. If you have questions about your return or exchange, feel free to reach out!

🌐 Website: https://urbanmartpk.shop
📧 Email: urbanmartpk.shop@gmail.com
📞 Phone/WhatsApp: 0329 1522080

🛍️ UrbanMart PK – Your Trust, Our Priority.